Privacy policy

Trovac Industries Ltd (or “Trovac”), put into place a “Privacy Policy” that it commits to comply with, regarding the protection or your personal information when you use either one of its websites: www.haydenvac.com, www.retraflex.com and www.wallyflex.com (hereafter referred to as the “Websites”). It also applies to purchases of products in one of Trovac’s authorized dealers or distributors.

By accessing Trovac’s Websites, you agree to be bound by this Privacy Policy and more particularly to the provisions hereafter stated regarding the collection, use and disclosure of your personal information. We therefore take for granted that you will read this Privacy Policy very carefully.

Personal Information

Personal information means information that allows your identification and others kind of informations about yourself. For example, the following information is considered personal information:

your contact information (name, postal address, phone number and e-mail address);
your choices and preferences (products and services);

If you choose not to provide some of your personal information that is requested, we might not be able to provide you with the product, service or information that you requested. When you provide any personal information, you consent to the use we may make of it in compliance with this Privacy Policy. When circumstances require, it may happen that your consent be expressly requested. You may at any time address a written request to us, to inform us that you withdraw your consent to the use or disclosure of part or all of your personal information, in which case we will process your request with diligence, taking into account the judiciary considerations that may apply.

Use of Your Personal Information

Your personal information is in particular used in the following situations:

To follow-up on a purchase

After a purchase is made at the store of an authorized dealer or distributor, we may send you a letter to thank you, or even contact you by e-mail or by phone to make sure that you are entirely satisfied with the delivery of the product and its installation.

To return or exchange some material

In order to ensure your complete satisfaction, we have, under certain conditions, a return and exchange policy. For that purpose, the personal information we collected from you, such as your name, address and phone number, help us prevent fraud. To better identify the person we are dealing with, it may happen that we request a valid piece of identification with a photo.

To provide customer service

When you contact our Customer Service Department, our personnel may ask you to provide some personal information, in order to answer your request or to verify your identity.

To allow you to take part in a contest or a special offer

We sometimes launch some contests or special offers. If you participate, you may be invited to provide your contact information as well as some optional information. Your contact information is used for the contest and to contact you if you win. For research and analysis purposes, we may also summarize the contest’s information so that it is not possible anymore to identify individual participants. All contests and special offers are subject to this Privacy Policy and to the rules that will be established, if applicable, for each of them.

To collect data

From the personal information that you will have provided to us, or that we will have gathered during by phone, or by the means of one of our authorized dealers and distributors, or during a commercial fair, it will be possible for us to conduct surveys or market studies (which you are free to participate to or not), in order to:

learn to better know our clientele’s profile and needs;
improve the presentation and content of our products and services;
measure our Websites efficiency;
evaluate our promotional offers or our marketing;
improve our security measures in order to counter fraud or errors.

Responsability

Trovac is responsible for the conservation and the use of all personal information that is provided or transmitted to it, and that, in compliance with the principles stated in this Privacy Policy. On your part, you must make sure that the personal information that you provide is up to date, accurate, and complete. Otherwise, Trovac is not responsible for any damage, cost, loss, or claim that you or any other person may suffer or have suffered, as a result of your failure to provide us with such up to date, accurate, and complete information.

Additional Information

Disclosure of personal information

In order to ease the process of your requests, some of your personal information may be disclosed with employees or with representative of our dealers, divisions, or subsidiaries. We will however make sure that this information is always used in compliance with this Privacy Policy.

External service businesses

If we call upon external businesses whose services may imply the disclosure of personal information, we will then take all appropriate means to ensure that such personal information is used in total compliance with this Privacy Policy.

Sale or transfer of the company’s activities

In case of sale or transfer of our business, all collected information could be transferred or disclosed to a buyer, potential or not. Some reasonable efforts would then be made to see that the use of your information by the latter complies with the present Privacy Policy.

Disclosure in accordance with the law

We may be required to disclose your personal information as the law allows or requires. As such, we may be compelled to disclose your personal information to organisms in charge of applying a law, other investigation organisms, a justice court, or another entity with such authority to constrain.

Protection of your personal information

We adopt and put in place the most recent security and protection standards. For example, all our electronic files are stored on secure servers with limited access. Your personal information is therefore efficiently protected against unauthorized access, disclosure and abusive use.

Authentication procedure

In order to prevent fraudulent use of your personal information on our Websites, and to protect you when you are shopping on our Websites, we have adopted the industry’s normalized authentication procedure for online payment.

TLS (SSL) Technology

In order to ensure a maximal protection of your personal information, our Websites use the SSL protocol to encrypt your personal information such as your name and address, during data transport.

Deletion of your personal information

Your personal data is kept in our files, in accordance with any legal requirement, for as long as we may need it for legitimate commercial purposes. When it is no longer needed, it will be destroyed.

Important reminder concerning e-mail communications

Trovac reminds you that e-mails sent on the public Internet network are not protected. The content of any electronic message sent directly from your personal e-mail address will not be encrypted. It is then highly recommended not to send delicate information from your personal e-mail account. In such case, Trovac is not responsible whatsoever for the personal information sent by e-mail on the public Internet network.

Modification or update of the present Privacy Policy

In order to adapt to technological breakthroughs or to any modification of the laws that regulate the collection of personal information, following changes in our services, or for any other reason, the present Privacy Policy may be modified or updated at any time, and without notice. It is therefore your responsibility to periodically examine our Privacy Policy to take note of any changes. To this effect, each time you will provide personal information or use our services, you accept the terms of the Privacy Policy into force. The date indicated below informs you of the time when the last modifications came into force. This date will be changed each time the Privacy Policy is updated.

The terms of the present Privacy Policy do not replace in any way the terms and conditions of any other contract that intervened for the obtaining of products and services from Trovac, its authorized dealers or distributors.

Applicable laws and jurisdiction

This Privacy Policy is regulated by the laws of the province of Quebec and interpreted in compliance with these laws. Regardless of where you access either of Trovac’s Websites from, or the place where you purchase a Trovac Product, you agree that only the courts located in the judicial district of Montreal, in the province of Quebec, Canada will be competent to hear any legal demand or any claim, based on either of the terms of this Privacy Policy, or that challenges the latter, in whole or in part, directly or indirectly.