Personal information means information that allows your identification and others kind of informations about yourself. For example, the following information is considered personal information:
- your contact information (name, postal address, phone number and e-mail address);
- your choices and preferences (products and services);
Use of Your Personal Information
Your personal information is in particular used in the following situations:
To follow-up on a purchase
After a purchase is made at the store of an authorized dealer or distributor, we may send you a letter to thank you, or even contact you by e-mail or by phone to make sure that you are entirely satisfied with the delivery of the product and its installation.
To return or exchange some material
In order to ensure your complete satisfaction, we have, under certain conditions, a return and exchange policy. For that purpose, the personal information we collected from you, such as your name, address and phone number, help us prevent fraud. To better identify the person we are dealing with, it may happen that we request a valid piece of identification with a photo.
To provide customer service
When you contact our Customer Service Department, our personnel may ask you to provide some personal information, in order to answer your request or to verify your identity.
To allow you to take part in a contest or a special offer
To collect data
From the personal information that you will have provided to us, or that we will have gathered during by phone, or by the means of one of our authorized dealers and distributors, or during a commercial fair, it will be possible for us to conduct surveys or market studies (which you are free to participate to or not), in order to:
- learn to better know our clientele’s profile and needs;
- improve the presentation and content of our products and services;
- measure our Websites efficiency;
- evaluate our promotional offers or our marketing;
- improve our security measures in order to counter fraud or errors.
Disclosure of personal information
External service businesses
Sale or transfer of the company’s activities
Disclosure in accordance with the law
We may be required to disclose your personal information as the law allows or requires. As such, we may be compelled to disclose your personal information to organisms in charge of applying a law, other investigation organisms, a justice court, or another entity with such authority to constrain.
Protection of your personal information
We adopt and put in place the most recent security and protection standards. For example, all our electronic files are stored on secure servers with limited access. Your personal information is therefore efficiently protected against unauthorized access, disclosure and abusive use.
In order to prevent fraudulent use of your personal information on our Websites, and to protect you when you are shopping on our Websites, we have adopted the industry’s normalized authentication procedure for online payment.
TLS (SSL) Technology
In order to ensure a maximal protection of your personal information, our Websites use the SSL protocol to encrypt your personal information such as your name and address, during data transport.
Deletion of your personal information
Your personal data is kept in our files, in accordance with any legal requirement, for as long as we may need it for legitimate commercial purposes. When it is no longer needed, it will be destroyed.
Important reminder concerning e-mail communications
Trovac reminds you that e-mails sent on the public Internet network are not protected. The content of any electronic message sent directly from your personal e-mail address will not be encrypted. It is then highly recommended not to send delicate information from your personal e-mail account. In such case, Trovac is not responsible whatsoever for the personal information sent by e-mail on the public Internet network.
Applicable laws and jurisdiction